Manager, Customer Success, Scale EMEA (f/m/d)
Contentful · London, United Kingdom · Customer Experience
About this role
Contentful is hiring a mid-level Customer Success Manager in the sales function based in London, United Kingdom. The posting calls out experience with Tableau, Salesforce, A/B Testing, SaaS.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- London, United Kingdom
- Department
- Customer Experience
More roles at Contentful
Job description
from Contentful careersAbout the Opportunity
The Manager of Customer Success, Scale EMEA (f/m/d) is a critical role within the field organisation. You will be instrumental in developing Customer Success talent at Contentful. This is a builder role for a leader who thrives on creating systems, driving commercial outcomes, and improving productivity at scale. The Scale Customer Success team operates across two distinct motions: Renewals and Customer Success, handling a high volume of renewals, expansions, and strategic relationship building.
Driving value realisation across your segment is at the heart of this role. You will grow and develop a high-performing, inclusive team, and design scalable engagement strategies that bring together digital programmes, automation, and high-impact human customer interactions.
As a quota-carrying role, you own the EMEA forecast. You will identify and mitigate risks, pursue opportunities, and continuously raise the bar through outstanding leadership and coaching. You will stay actively present with your team, engaged in customer interactions, and provide hands-on support through complex sales, procurement processes or any other customer success requirements of your team.
What to expect?
- Recruit, hire, train, and coach new team members.
- Be a mentor and provide hands-on coaching and professional development for Renewal Managers and CSMs.
- Create processes, set best practices and build replicable patterns for go to markets initiatives.