Technical Support Representative - Remote
BigCommerce · Remote (United States)
About this role
BigCommerce is hiring a mid-level Support Engineer in the services function as a remote position. The posting calls out experience with JavaScript, HTML/CSS, Data Structures.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- Apr 20, 2026
More roles at BigCommerce
Job description
from BigCommerce careersAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.
What You'll Do:
Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
This is an excerpt. Read the full job description on BigCommerce careers →