Supplier Retention Representative

Job description

Overview

As a Supplier Retention Representative, you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences.

What You’ll Do

• Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner

• Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines

• Engage in consultative sales practices to enhance retention and identify revenue opportunities

• Identify emerging trends and insights based on supplier interactions and communicate them to the business

• Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions

• Partner with internal teams to support supplier-facing initiatives and identify process improvements

• Manage low-dollar spend accounts ranging from $0 to $500,000

Who you are:

• 1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)

• Strong verbal and written communication skills with the ability to explain complex concepts clearly

• High attention to detail, organization, and accuracy

• Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce

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