Customer Onboarding Specialist

Job description

from Autodesk careers

26WD97508

• Lead end-to-end onboarding engagements for GCPay customers, including implementation planning, configuration, and training 

• Analyze customer workflows related to subcontractor invoicing, lien waivers, compliance tracking, and payment processes, and recommend best practices using GCPay 

• Configure customer environments including billing structures, approval workflows, compliance requirements, and user permissions 

• Guide customers through onboarding milestones, ensuring timely and successful go-live 

• Deliver role-based training for project accountants, project managers, subcontractors, and executives 

• Support customers in transitioning from manual or legacy systems to standardized digital workflows 

• Act as a trusted advisor, helping customers improve efficiency, reduce risk, and increase visibility into financial processes 

• Partner with internal teams to ensure a seamless customer experience 

• Stay current on GCPay functionality, enhancements, and construction industry best practices 

• 3+ years of experience in the construction or AEC industry, with exposure to accounting, project management, or subcontractor billing processes 

• Experience with subcontractor pay applications, lien waivers, and compliance tracking 

• General understanding of SaaS platforms and software implementation or onboarding processes 

• Strong communication and training skills, with the ability to explain technical concepts clearly 

• Ability to manage multiple customer engagements and priorities simultaneously 

• Experience with construction financial or project management systems (e.g., ERP systems like Sage, CMiC, Viewpoint, etc.) 

• You have experience in construction accounting, project accounting, or project management, particularly with subcontractor billing and compliance workflows 

• You are passionate about helping customers improve processes through technology and digital transformation 

• You can break down complex workflows into simple, actionable steps for a variety of audiences 

• You are comfortable leading meetings, trainings, and presentations in both virtual and in-person environments 

• You are highly organized and can manage multiple implementations at different stages simultaneously 

• You are proactive, solution-oriented, and able to troubleshoot customer challenges effectively 

• You collaborate well across teams and build strong relationships with both customers and internal stakeholders 

• You are curious and motivated to continuously learn, improve, and stay current on industry trends and evolving workflows 

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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