Are you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk’s Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Product Support Representative. This role specializes in supporting our innovative Flow Capture product. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Bengaluru, India in a hybrid capacity.

Responsibilities

Client Assistance: Help clients maximize their use of Flow Capture products
Issue Resolution: Manage support requests and resolve technical issues across various platforms
Multichannel Support: Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)
Collaboration: Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns
Project Administration: Advise / Educate clients with project workflows, administration, and organization of materials
Client Experience Monitoring: Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction
Process Improvement: Identify and implement process improvements and efficiencies
Ownership: Track, take ownership of, and resolve issues through to completion
This is an excerpt. Read the full job description on Autodesk careers →

All services jobs services in Bangalore, India Jobs in Bangalore, India services salaries services career path

All Autodesk Jobs Browse services roles mid positions