mid services Customer Experience Specialist ic · Posted Jul 9, 2026

About this role

Apple is hiring a mid-level Customer Experience Specialist in the services function based in Sunnyvale, CA. The posting calls out experience with Accessibility.

Role
Customer Experience Specialist
Function
services
Level
mid
Track
Individual contributor
Location
Sunnyvale, CA
Department
Software and Services
Posted
Jul 9, 2026

Job description

from Apple careers

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple — from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios.

As a Video Production Specialist on the Knowledge and Training team, you will create the instructional media that brings our training to life. You'll translate complex technical concepts into accessible, engaging visual content, from scripted instructional videos and motion-graphic explainers to occasional live event support. All work happens within the macOS ecosystem.

In this role, you will own video projects end-to-end, from creative proposal through final delivery. You'll partner with subject matter experts, content developers, and facilitators to translate complex technical workflows into clear, engaging visual stories. You'll write, film, animate, and edit instructional content; design and produce custom motion graphics; and occasionally support live or recorded broadcasts. You'll bring craft and judgment to every project, juggling multiple deadlines, holding the quality bar, and shaping how Apple employees experience learning content.
<h3>Minimum Qualifications</h3>3+ years of professional video production experience owning projects end to end, from scripting and planning through filming, editing, and post-production (color, audio mix, and final delivery).
Knowledge of Final Cut Pro as a primary editing tool, with at least two pieces in your reel that you personally edited in Final Cut Pro.
At least two custom motion-graphics pieces in your portfolio that you created (not from stock templates) in Apple Motion and/or Keynote.
A macOS-native production workflow, with editing and motion work delivered in Apple’s creative apps (Final Cut Pro, Apple Motion, Compressor, Keynote).
A portfolio or demo reel (link required, accessible without a login) that clearly shows all three: an instructional, explainer, or educational piece; a piece with custom motion graphics you produced; and a piece you edited from raw footage to final cut. (Note your specific role on each piece.)
<h3>Preferred Qualifications</h3>Experience with AI video tools to help expedite various stages of the production process.
Hands-on experience with on-set production techniques, including lighting design and professional audio capture.
Proficiency in camera operation across a range of setups, from iPhone videography to professional and "prosumer" camera environments.
Knowledge of various color spaces, with experience in color grading.
Experience producing live or recorded broadcasts (all-hands, leader broadcasts, town halls).
Familiarity with accessibility standards for video content (captioning, audio description, color contrast).

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