Support Engineer II-Ext - AMZ10038268
Amazon · Dallas, TX · Corporate Operations
About this role
Amazon is hiring a mid-level Support Engineer in the services function based in Dallas, TX. The posting calls out experience with AWS, Linux, Networking, Distributed Systems.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Dallas, TX
- Department
- Corporate Operations
- Posted
- Mar 12, 2026
More roles at Amazon
Job description
from Amazon careersMULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Dallas, Texas Job Number: AMZ10038268 Position Responsibilities: Solves customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drives initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies. Acts as interviewer in hiring processes, and coach/mentor new team members. 100% telecommuting permitted; work must be performed within the Dallas, TX area. Position Requirements: Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: (1) experience with system administration and troubleshooting any operating…