senior services Customer Experience Specialist ic · Posted Mar 9, 2026
$227,600 – $307,900
USD per year

About this role

Amazon is hiring a senior-level Customer Experience Specialist in the services function based in Sunnyvale, CA. The posting calls out experience with LLMs, Computer Vision, Machine Learning. Compensation is listed at $227,600–$307,900 per year.

Role
Customer Experience Specialist
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Sunnyvale, CA
Department
Project/Program/Product Management--Technical
Posted
Mar 9, 2026
AI Summary
Senior Manager leading product strategy and execution for Fire TV's live content discovery, ambient experiences, and identity features. Manages a team of Product Managers while collaborating with hardware, engineering, and applied science teams to deliver AI-powered TV experiences at scale. Requires deep product management expertise and proven ability to lead cross-functional teams.

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Job description

from Amazon careers

Are you ready to shape the future of home entertainment for millions of customers globally? As a Senior Manager, Product Management - for Live, Ambient and Identity experiences on Fire TV, you'll lead product vision, strategy, and execution across some of Fire TV's most compelling customer experiences; including how customers discover live content, how generative AI transforms the TV into the largest AI-powered assistant in the home, and how personalized, AI and Computer Vision experiences adapt to every viewer in the household. You'll manage a team of Product Managers while partnering with hardware, operating system, software engineering, applied science and machine learning, user experience, marketing, and senior leadership to deliver experiences that redefine how customers interact with their TVs. In this role, you'll influence Fire TV's strategic direction and drive product excellence across our Amazon-branded devices and third-party original equipment manufacturer (OEM) partner ecosystems at the forefront of bringing generative AI capabilities to the living room at scale. Key job responsibilities - Manage, mentor, and grow a team of Product Managers, setting vision and roadmaps across your product focus areas while fostering a culture of customer obsession and technical depth. - Define multi-year product strategies based on customer needs, business…

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