Analista de Customer Service , Delivery Station Customer Support

Job description

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Hidrolândia, Goiás (GO) This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces. As a Delivery Station Customer Service Associate, you will be responsible for: Communicating with customers directly in person, as well as via phone and email. Empathizing with and prioritizing customer needs. Upholding company values and treating every customer with respect. Resolving issues and setting appropriate expectations with customers. Clearly understanding and responding appropriately to customer concerns. Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries. Approaching problems logically and with good judgment to ensure the best customer outcome. Making quick and effective decisions on behalf of the customer. This is an on-site position with a 5x2 schedule, including weekends and holidays. Key job responsibilities This role will also help connect customers with experts who can provide them…