Support Engineer, Agentic Solutions, Relay Product and Tech

Job description

Relay Product Excellence's mission is to monitor Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes. As the Support Engineer our Automation Team, you'll work on automating verifications of carrier, driver and fleet identity/ compliance for Relay Market Carriers. This is a unique opportunity to drive innovation at the intersection of risk management, regulatory compliance, and automation—supplementing product teams where automation is yet to be launched or cannot be developed. What makes this role exciting: - Deliver Agentic AI and Automation solutions for a 200+ member team, conducting more than 2MM investigations a year - Opportunity to collaborate with product/program/operations teams to identify customer pain points and build innovative solutions - Shape the future of identity verification by developing processes, tools, and leadership talent that reduce waste abuse while ensuring compliance - Drive automation and AI initiatives to scale verification capabilities, adapting to emerging business needs and launching automation solutions with measurable impact You'll work in a fast-paced environment where every day brings new challenges—from evolving regulatory requirements to emerging fraud patterns. If you're a strategic leader who thrives on solving complex problems with data and technology, this role offers an unparalleled opportunity…