senior services Customer Experience Specialist ic 5+ yrs Bachelor's · Posted Dec 2, 2025
$179,700 – $243,100
USD per year
Skills
Testing

About this role

Amazon is hiring a senior-level Customer Experience Specialist in the services function based in Bellevue, WA. The posting calls out experience with Testing and roughly 5+ years of relevant work. Listed education preference: a bachelor's degree or equivalent. Compensation is listed at $179,700–$243,100 per year.

Role
Customer Experience Specialist
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Bellevue, WA
Experience
5+ years
Education
Bachelor's degree
Visa
Not sponsored
Department
Supply Chain/Transportation Management
Posted
Dec 2, 2025
AI Summary
Lead Manufacturing Engineering and Manufacturing Test Engineering teams for satellite PCBA production at Amazon Leo. Requires 5+ years manufacturing/process engineering experience, 10+ years engineering management, and bachelor's degree in Electronic or Computer Engineering. Drive yield improvements, implement DFx practices, and scale production across contract manufacturers.

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Job description

from Amazon careers

Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. We're seeking an experienced Senior Manager to lead and drive Manufacturing Engineering and Manufacturing Test Engineering for Printed Circuit Board Assembly (PCBA) manufacturing across Amazon Leo's satellite constellation. This role will be instrumental in building and scaling our PCBA manufacturing solution to support the production of thousands of satellites. Key job responsibilities Lead, coach, and develop a team of Manufacturing Engineers and Manufacturing Test Engineers Implement and lead a comprehensive process to aggregate, provide, implement, and track Design for Manufacturing and Design for Test with the Design Engineering teams Measure and track production health metrics at our contract manufacturers Drive yield…

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