Sr Mgr, IB Network Design, Supply Chain Mexico
Amazon · Mexico City, Mexico · Supply Chain/Transportation Management
senior
services
Customer Experience Specialist
ic
· Posted Jun 25, 2026
Skills
About this role
Amazon is hiring a senior-level Customer Experience Specialist in the services function based in Mexico City, Mexico. The posting calls out experience with Networking.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Mexico City, Mexico
- Department
- Supply Chain/Transportation Management
- Posted
- Jun 25, 2026
Job description
from Amazon careersAt Amazon, we're working to be the world's most customer-centric company, where people can find and discover just about anything they want to buy online. Our Supply Chain is essential to make this happen, ensuring the best experience while also guiding the operations to process as efficiently as possible.
The team is in charge of our long term planning to fulfill expected demand, leveraging on our Fulfillment Centers, Inventory Placement, Inbound, and Topology Network design, among other teams involved in Amazon's Supply Chain and key stakeholders from different markets in the world.
Our inbound strategy is a key enabler to delight our customers with fast deliveries and optimal costs.
The Sr Manager is the local responsible for defining the strategy to optimize inbound flows through our network to deliver the best possible seller experience and speed for our customers at the best possible cost.
This role requires strong leadership, exceptional analytical and communication skills, and deep understanding of e-commerce's supply chain.
Key job responsibilities
- Drive end-to-end Product management of AFN (Amazon Fulfillment Network) inbound flow in Mexico.
- Partner with cross-functional teams including Supply Chain, Operations, Tech, Finance, Product to improve placement, and optimize end-to-end Supply Chain costs.
- Audit and hold other internal teams accountable through metrics, meetings, processes (e.g. SOPs or automation) and effectively communicate with key stakeholders (including VP level).
- Analyze large datasets to identify trends, bottlenecks, and opportunities for improvement.
- Develop and track key metrics for inbound costs across all channels.
- Create and maintain dashboards for real-time monitoring of operational metrics.
- Provide regular reporting and insights to leadership team in Mexico and Rest of World.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The team is in charge of our long term planning to fulfill expected demand, leveraging on our Fulfillment Centers, Inventory Placement, Inbound, and Topology Network design, among other teams involved in Amazon's Supply Chain and key stakeholders from different markets in the world.
Our inbound strategy is a key enabler to delight our customers with fast deliveries and optimal costs.
The Sr Manager is the local responsible for defining the strategy to optimize inbound flows through our network to deliver the best possible seller experience and speed for our customers at the best possible cost.
This role requires strong leadership, exceptional analytical and communication skills, and deep understanding of e-commerce's supply chain.
Key job responsibilities
- Drive end-to-end Product management of AFN (Amazon Fulfillment Network) inbound flow in Mexico.
- Partner with cross-functional teams including Supply Chain, Operations, Tech, Finance, Product to improve placement, and optimize end-to-end Supply Chain costs.
- Audit and hold other internal teams accountable through metrics, meetings, processes (e.g. SOPs or automation) and effectively communicate with key stakeholders (including VP level).
- Analyze large datasets to identify trends, bottlenecks, and opportunities for improvement.
- Develop and track key metrics for inbound costs across all channels.
- Create and maintain dashboards for real-time monitoring of operational metrics.
- Provide regular reporting and insights to leadership team in Mexico and Rest of World.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Speak, write, and read fluently in English, and have the ability to take direction in English
Preferred Qualifications
- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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