Engagement Manager, Nordics

Job description

The Adobe Customer Solutions Engagement Manager leads substantial, innovative engagements for critical Adobe accounts. Acting as a trusted advisor and strategic guide, you help Sales and Delivery teams align projects with customers’ objectives. Recognized as a business contributor and delivery specialist, you are the primary customer contact in a billable capacity. You drive the delivery of desired results while preserving strong executive connections.

This position merges excellent delivery and client relationship supervision, concentrating on client and partner communication, cross-functional teamwork, and technical skills to advance business transformation. Success requires collaborating across people, process, and technology with an industry or customer practitioner perspective to produce measurable customer value.

Customer Engagement & Delivery Leadership

The role manages the success of a defined set of strategic Services customers in the region. It ensures customer requirements are met and that engagements deliver measurable business value aligned to customer priorities. It acts as the primary contact for customer executives and coordinates with partners across the customer’s broader ecosystem. After contract booking, it ensures a smooth and efficient transition from Sales to Delivery. It works closely with Sales, Delivery, and Product teams to align on customer success plans and find opportunities to drive value across Adobe solutions. It serves as the main point of contact at senior management level, resolving customer issues quickly and keeping engagements on track.