Technical Product Consultant II - AEM
Adobe · Noida, India · Customer Experience
About this role
Adobe is hiring a mid-level Professional Services Consultant based in Noida, India. The posting calls out experience with JavaScript, Java, HTML/CSS, Express and roughly 2–4 years of relevant work. Listed education preference: a bachelor's degree or equivalent.
- Role
- Professional Services Consultant
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Noida, India
- Experience
- 2–4 years
- Education
- Bachelor's degree
- Department
- Customer Experience
- Posted
- Mar 17, 2026
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Job description
from Adobe careersThe Challenge
The AEM Customer Care team provides round the clock technical assistance for the Adobe CQ, Scene7 and DAM solutions. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues.
Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner.
What you’ll do
•Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM.
•Troubleshoot, validate, and report customer-submitted bug reports.
•Provide Support Fix to customer for AEM, if changes are trivial.
•Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
•Acts as a customer advocate ensuring all customers’ voices are heard.
•Liaise with engineering/product management to ensure customers’ desires for future product development are heard
•Address customer concerns and questions, large and small, in an effective and timely manner