Customer & Partner Experience Coordinator - EMEA

Job description

As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in both serving our customers and partners and in supporting the CPX org. You’ll work rotationally with many teams at Workiva, covering a wide range of activities, from operational and analytical tasks to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva.

What you’ll do:

• Implement internal programs to benefit team efficiency, coordination, communication, etc.

• Complete cross-functional rotations with CPX teams, ensuring business continuity during extended leaves or high-volume periods. 

• Maintain a detailed knowledge of Workiva products and the impact they can have on our customers and partners

• Utilise Salesforce, Zendesk, Gainsight, Confluence, and other systems for account and contact management

• Synthesise complex data sets into actionable insights that help EMEA leadership track project delivery and resource allocation. 

• Draft and review internal and external communications

• Build artefacts and enablement materials to reduce administrative overhead for EMEA Customer Success Managers and Partners. 

• Operate with high autonomy and a can-do attitude to handle tough situations and identify solutions to present to stakeholders.

What you’ll need:

Minimum Qualifications

• Undergraduate Degree or equivalent combination of education and experience in a related field.

Preferred Qualifications

• Technical aptitude with competency in AI

• Team oriented with a high attention to detail

• Organised with the ability to effectively prioritise and multitask multiple projects simultaneously to meet deadlines, organisational goals, and initiatives

• High energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environment

• Ability to identify needs and expectations, and respond to requests in a timely and effective manner

Travel & Work Conditions:

• Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests  

• Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.

Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.