NOC Controller Intern

Job description

from Viasat careers

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do


The day-to-day

• Familiarize yourself with network monitoring tools/NMS, service alarms, and dashboards under supervision to ensure smooth and efficient network operation monitoring
• Assist NOC Controllers in:
• Incident/change management handling process
• Call out management
• Ticker tape/service notification
• Follow standard operating procedures (SOPs) for:
• Incident handling / Change request mechanism
• Escalation processes
• Network Operational reporting and closure
• Assist NOC Controller to perform basic health checks and monitoring validation
• Document incidents, actions taken, and lessons learned
• Participate in shift handover updates and daily operational briefings

What you'll need

• Education: Recent graduate with a Bachelor’s degree or higher in Telecommunications, IT, Electronics or a related field
• Citizenship: This position requires a Valid Work Permit or Visa for the country you would be located and working from 
• Basic understanding of:
  • Network monitoring concepts and system operations
  • Troubleshooting methodologies
• Analytical thinking and problem-solving capability
• Ability to communicate effectively in English (written & verbal)
• Good interpersonal and teamwork skills
• Willingness to learn in a structured NOC environment
• Discipline in following processes and procedures
• Strong sense of accountability and ownership

What will help you on the job

• Familiarity with:
• ITIL best practices
• Operating systems (Linux, Unix, Windows, Script, etc)
• Scripting skills
• Exposure to:
• Network monitoring tools
• Telecom or satellite operations or language/web programming
• Certification or academic exposure:
• English certification
• Ability to:
• Work under pressure during incidents
• Prioritize tasks in a live operational environment
• Adapt to shift-based or structured working routines

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at careers.viasat.com/LifeAtViasat/Benefits.
EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.