Technical Support Engineer, Sec-AI
Veeam · Bangalore, India · Customer Technical Support, Global 1001172
About this role
Veeam is hiring a mid-level Support Engineer in the services function based in Bangalore, India. The posting calls out experience with SQL, HTML/CSS, Bash, Kubernetes.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Bangalore, India
- Department
- Customer Technical Support, Global 1001172
More roles at Veeam
Job description
from Veeam careersVeeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Technical Customer Support is our customers’ “hotline.” This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Technical Support Engineer, Sec-AI
What You’ll Do
- Leads the end-to-end post-sales technical support function for complex, multi-stakeholder customer environments, independently diagnosing and resolving intricate issues while exercising sound judgment to prioritize impact and deliver scalable, effective solutions.
- Drives SLA performance excellence by proactively identifying systemic gaps, influencing team practices and workflows, and championing a customer-first mindset that consistently exceeds response and resolution targets.