At Toast, we are passionate about creating raving fans and delivering an unparalleled customer experience — and we know that means eliminating friction and failure at the source, not just reacting to it. As we continue to grow, scaling how we operate across teams, products, and systems has never been more important.

As the Director of Operational Excellence, you'll lead a function that redesigns critical processes and resolves the systemic issues that undermine them - building the operational backbone that enables Toast to deliver faster, more consistent, and more scalable outcomes for customers and employees alike.

This high-impact role reports to the VP of Customer Success and Operations and will serve as a key leader in Toast's next phase of customer and operational transformation.

About this role

Build and scale Toast's Process Engineering & Continuous Improvement program, establishing the strategy, roadmap, and operating model for how Toast designs, improves, and continuously optimizes its most critical cross-functional processes.

Lead end-to-end process redesign across the customer lifecycle, partnering with Sales, Marketing, Finance, Legal, and Customer Success to map, analyze, and optimize high-impact workflows (e.g. renewals, downsells, cancellations, change of ownership).

This is an excerpt. Read the full job description on Toast careers →

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