Bilingual (Mandarin) Sr. Customer Success Manager I, SMB - Dedicated, Emerging Markets
Toast · Remote · Customer Success : Customer Success & Services : SMB
About this role
Toast is hiring a senior-level Customer Success Manager in the sales function as a remote position. The posting calls out experience with HTML/CSS, Salesforce, SaaS. Compensation is listed at $95,000–$152,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote
- Work mode
- Remote
- Department
- Customer Success : Customer Success & Services : SMB
More roles at Toast
Job description
from Toast careersToast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life
As a Senior Customer Success Manager I, Toast’s version of an “Account Manager”, you act as the primary point of contact and trusted advisor for your customers, driving strategic initiatives that strengthen adoption, satisfaction, and long-term retention. You excel at building strong relationships, understanding customer goals, and translating those into clear, actionable recommendations that deliver measurable value.
The SMB CSS team manages regionally assigned books of business consisting of our highest-revenue and most influential SMB customers. This role will support a diverse portfolio that includes a high volume of Asian-cuisine restaurants and Mandarin-speaking owners/operators. You will guide these customers through early adoption, navigate cultural and operational nuances, and ensure they receive a tailored and seamless Toast experience.
This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible, adaptable, and motivated by change.