IT Delivery Manager

Toast · Remote (United States) · G & A : BTT : IT Operations

manager operations IT Manager management
$111,000 – $178,000
USD per year

About this role

Toast is hiring a manager-level IT Manager in the operations function as a remote position. The posting calls out experience with Snowflake, Jira, ServiceNow, Okta. Compensation is listed at $111,000–$178,000 per year.

Role
IT Manager
Function
operations
Level
manager
Track
Management
Employment
Full-time
Location
Remote (United States)
Work mode
Remote
Department
G & A : BTT : IT Operations

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Job description

from Toast careers

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking an experienced Manager, IT Delivery to serve as the strategic execution engine for the Information Technology department. This is a hybrid player-coach role that combines strategic program management with hands-on delivery and process optimization.

This role will own the planning, coordination, and delivery of high-visibility, cross-functional initiatives across IT operations teams. You will act as the primary liaison between technical teams and business stakeholders, reducing the need for senior leadership to manage complex, multi-team issues day-to-day. This role is critical in transforming IT into a coordinated, data-driven department by focusing on operational excellence and user adoption.

A day in the life (Responsibilities)

  • Program Delivery: Lead end-to-end execution of complex, multi-team IT initiatives, including but not limited to SailPoint deployment, UAR program coordination, Software Asset Management (utilization tracking, Procurement & Contracting), Major system migrations and integrations.
  • Roadmap and OKR management - work closely with all IT teams to track major roadmap items, provide regular metrics and status reports on team capacity and deliverables.
  • IT Enablement & User Experience: Drive end-user adoption and manage the overall IT user experience. This includes developing and executing enablement strategies, creating training programs, publishing release notes, and maintaining a centralized documentation repo for the enterprise tech stack.
    • This is an excerpt. Read the full job description on Toast careers →
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