Senior Customer Success Manager

Job description

This position is home-based and requires candidates to be located in Canberra, ACT or within commutable distance. Regular on-site presence at customer locations across the Canberra region is expected as part of this role.

The Basics:

The Senior Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. Operating in a collaborative team environment, CSMs contribute to each customer’s success by leveraging best practices and expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts.

This customer-facing role will be predominantly responsible for government customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.

What You'll Do:

• Drive and communicate value for our federal, state and local government customers by aligning Tanium capabilities to desired customer outcomes
• Contribute to world-class retention and expansion by partnering with teammates across functional areas to create paths to full platform adoption, identify areas to expand usage or capabilities, and identify potential risks to customer renewals
This is an excerpt. Read the full job description on Tanium careers →