mid services Support Engineer ic

About this role

Stripe is hiring a mid-level Support Engineer in the services function based in New York City, NY. The posting calls out experience with Swift, SQL, Rails, API Development.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
New York City, NY
Department
8506 Bridge - S&O
AI Summary
Mid-level Support Engineer at Bridge troubleshoots complex technical issues using SQL and API knowledge, collaborating with Engineering and Product teams. Owns user issue resolution, optimizes support processes, and drives continuous improvements to enhance customer satisfaction and operational efficiency.

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Job description

from Stripe careers

Who we are

About Bridge

We’re creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster / cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward.

We have a small team of people who have previously built financial infrastructure at some of the world’s leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb) and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement.

What you’ll do

As part of our growing Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.

This is an excerpt. Read the full job description on Stripe careers →
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