About this role

Stripe is hiring a mid-level Support Engineer in the services function based in Chicago, IL. The posting calls out experience with SQL, API Development, Data Analytics.

Role: Support Engineer
Function: services
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Chicago, IL
Department: 4119 Product Support

AI Summary

Mid-level Support Engineer at Stripe troubleshoots complex technical issues using SQL and API knowledge, collaborating with Engineering and Product teams. Owns user issues end-to-end, optimizes support processes, and drives continuous improvements around CSAT, contact rate, and SLA metrics.

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Job description

from Stripe careers

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

As part of our growing, global Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.

You will own complex technical user issues and coordinate with cross functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe's key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).

This is an excerpt. Read the full job description on Stripe careers →

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