Sr. Implementation Consultant - CCAAS (AMER shift)
Sprinklr · Haryana - Gurgaon, India
About this role
Sprinklr is hiring a senior-level Professional Services Consultant based in Haryana - Gurgaon, India. The posting calls out experience with Salesforce, Networking, API Development, JavaScript.
- Role
- Professional Services Consultant
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Haryana - Gurgaon, India
- Posted
- May 14, 2026
More roles at Sprinklr
Job description
from Sprinklr careersSprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Shift Timing: 6 PM IST to 3 AM IST
The Senior CCaaS Implementation Consultant leads strategic implementation initiatives, ensuring Sprinklr customers receive exceptional onboarding, configuration, and long-term platform value. This role blends deep technical proficiency with business acumen and leadership, guiding cross-functional teams, mentoring peers, and acting as a senior escalation and consulting partner to enterprise clients.
Key Responsibilities
Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.
Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.
This is an excerpt. Read the full job description on Sprinklr careers →