Senior Customer Success Manager, Service (CCaaS)
Sprinklr · Seoul, South Korea
About this role
Sprinklr is hiring a senior-level Customer Success Manager in the sales function based in Seoul, South Korea. The posting calls out experience with NLP, Salesforce, Machine Learning, Data Analytics.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Seoul, South Korea
- Posted
- Apr 20, 2026
More roles at Sprinklr
Job description
from Sprinklr careersSprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr’s Care, Case Management, AI Automation, and Contact Center solutions by acting as the technical face of the partnership. You would lead transformation—not just platform rollout—by aligning Sprinklr’s technology to the customer’s support operating model, cost structure, and digital roadmap. The TSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operational cadences.