Engagement Manager - Professional Services

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

Engagement Manager – Professional Services

Location: Sydney, Australia

Drive enterprise transformation. Own the services strategy. Be the difference between purchase and impact.

Sprinklr is looking for a high-impact Engagement Manager to partner with our largest Enterprise customers across APJ. This is not a delivery-only role. This is where strategy, commercial thinking, and customer outcomes meet.

You will sit at the intersection of Sales, Services, and Customer Success, shaping how our customers adopt and realise value from Sprinklr. From pre-sales strategy through to solution design, you will own how services accelerates growth, unlocks revenue, and ensures long-term success.

Why this role stands out

• Own the services strategy for high-value enterprise deals
• Direct influence on revenue growth and deal closure
• Partner with senior customer stakeholders as a trusted advisor
• Work across ASEAN/APJ markets, adding regional exposure
• Blend of consulting, commercial, and solution architecture

What you will do

Pre-sales leadership and deal shaping

• Partner with Sales to scope, position, and win services work across new and existing Enterprise accounts
• Lead discovery conversations to uncover business challenges and define the right service strategy
• Design and propose end-to-end service offerings spanning implementation, managed services, training, and moderation

Solution design and commercial ownership

• Own the creation of Statements of Work, proposals, and project plans aligned to customer outcomes
• Translate business needs into practical, scalable deployment strategies
• Support deal strategy, close plans, and commercial negotiations

Executive stakeholder engagement

• Deliver compelling executive-level presentations that position Sprinklr as a long-term partner
• Build trusted relationships with key customer stakeholders to drive adoption and growth

Cross-functional alignment

• Work closely with Sales, Product, Services, and Delivery teams to ensure solutions are viable and aligned
• Ensure smooth transition from pre-sales to delivery with clearly defined expectations

Business and pipeline management

• Manage services pipeline, contribute to forecasting accuracy, and drive deal progression
• Support key accounts through escalation and strategic intervention where required

What you bring

• Experience in professional services, solution consulting, or business development roles
• Strong ability to translate customer challenges into commercial solutions
• Proven track record supporting or closing complex enterprise deals
• Exceptional communication, storytelling, and executive presence
• Comfortable operating in a fast-paced, highly matrixed environment
• High ownership mindset. You take initiative and see things through

Bonus: Experience with social media platforms, CX, or enterprise SaaS ecosystems

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.