Senior Support Engineer
Snowflake · London, United Kingdom · Enterprise Technology
About this role
Snowflake is hiring a senior-level Support Engineer in the services function based in London, United Kingdom. The posting calls out experience with Jira, ServiceNow, Okta, Confluence.
- Role
- Support Engineer
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- London, United Kingdom
- Department
- Enterprise Technology
- Posted
- May 7, 2026
More roles at Snowflake
Job description
from Snowflake careersAt Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:
Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
Provide Global support by managing tickets within our ET Service Management
Ticketing System (ServiceNow) and understanding when to escalate priority issues
Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed
This is an excerpt. Read the full job description on Snowflake careers →