Senior Machine Learning Engineer, GAI Search Platform - Moveworks
ServiceNow · Mountain View, CA · Engineering, Infrastructure and Operations
About this role
ServiceNow is hiring a senior-level Machine Learning Engineer based in Mountain View, CA. The posting calls out experience with Python, Go, LLMs, RAG.
- Role
- Machine Learning Engineer
- Function
- machine learning
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Mountain View, CA
- Department
- Engineering, Infrastructure and Operations
- Posted
- Jun 3, 2026
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Job description
from ServiceNow careersCompany Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What You Will Do
We are looking for senior/staff engineers to join our GenAI Search Platform team to improve our search-based question answering systems, utilizing both traditional machine learning and cutting-edge generative AI technologies. At Moveworks, we build conversational search systems to provide instant answers to enterprise users’ questions. We deliver business intelligence support by combining modern information retrieval with the latest advancement in natural language understanding, including LLMs (large language models). By accurately retrieving, matching, ranking, and summarizing text snippets grounded in heterogeneous knowledge sources, our search products are reshaping the enterprise search experience for millions of our customers’ employees.