Principal Customer Success Executive - Retail and Hospitality
ServiceNow · Chicago, IL · Customer Outcomes
About this role
ServiceNow is hiring a principal-level Customer Success Manager in the sales function based in Chicago, IL. The posting calls out experience with ServiceNow.
- Role
- Customer Success Manager
- Function
- sales
- Level
- principal
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Chicago, IL
- Department
- Customer Outcomes
- Posted
- Jun 3, 2026
More roles at ServiceNow
Job description
from ServiceNow careersCompany Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- You will oversee the engagement and outcomes for customers in your portfolio
- Assign out activities to other team members to achieve outcomes