Staff Technical Support Engineer - White Glove
ServiceNow · Santa Clara, CA · Digital Technology
About this role
ServiceNow is hiring a senior-level Support Engineer in the services function based in Santa Clara, CA. The posting calls out experience with ServiceNow, Networking, iOS, Android. Compensation is listed at $113,700–$199,000 per year.
- Role
- Support Engineer
- Function
- services
- Level
- senior
- Track
- Tech leadership
- Employment
- Full-time
- Location
- Santa Clara, CA
- Department
- Digital Technology
- Posted
- Jun 1, 2026
More roles at ServiceNow
Job description
from ServiceNow careersCompany Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Key Responsibilities
- Provide dedicated, hands-on technical support for senior executives across all devices — laptops, desktops, tablets, and smartphones (iOS & Android)
- Configure, maintain, and troubleshoot executive-grade hardware and peripherals, ensuring zero-friction daily operations
- Manage executive device lifecycle: procurement, imaging, setup, refresh, and retirement
- Support home-office and travel technology setups, including connectivity, AV, and peripherals
- Administer and support Microsoft 365, Zoom and other collaboration platforms at an advanced level
- Configure and maintain executive-specific meeting room AV systems; provide on-site and remote support during critical meetings and board events
- Deliver rapid, professional support for video conferencing issues — before, during, and after high-stakes sessions