Senior Technical Customer Success Manager
Sentry · Toronto, Canada · Customer Success
About this role
Sentry is hiring a senior-level Customer Success Manager in the sales function based in Toronto, Canada. The posting calls out experience with DevOps, SaaS, Cloud Computing. Compensation is listed at C$163,000–C$184,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Toronto, Canada
- Department
- Customer Success
- Posted
- Apr 30, 2026
More roles at Sentry
Job description
from Sentry careersAbout Sentry
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 100,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
About the role:
Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products.
You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met.
This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you.