Auto Claims Summer Learning Program

Position Summary

The Auto Claims Summer Learning Program will support the Customer Service Team by assisting with inbound and outbound call handling, claim intake, documentation, and general customer support. This role provides hands‑on experience in a fast‑paced auto claims environment, with a focus on communication, problem‑solving, and administrative support.

The position is ideal for someone who is personable, organized, detail‑oriented, and interested in learning how customer service functions within an auto claims operation.

Key Responsibilities (Customer Service–Focused)

Customer Interaction

• Answer inbound calls from insureds, claimants, vendors, and partners with professionalism and empathy.
• Make outbound calls to obtain information, provide updates, or relay messages on behalf of adjusters.
• Gather and verify key details during calls (contact info, claim details, accident facts, vehicle information, etc.).
This is an excerpt. Read the full job description on Sedgwick careers →