Services Order Management Coordinator

Job description

Join our dynamic team as an Order Management Coordinator and be at the heart of delivering exceptional service experiences to our valued customers! What will you do: Create and manage service orders and contracts in Enterprise Resources Planning and Bridge Field Services systems, ensuring accurate documentation of customer requirements Coordinate end-to-end flow business operations, from order booking to completion, while maintaining optimal gross margin control Orchestrate customer interventions by efficiently planning technician schedules and managing parts/tools availability Drive seamless coordination between Services Front Office and Back Office operations Monitor service quality metrics and customer satisfaction levels while supporting local workshop repair operations What will make you successful: Strong organizational skills with keen attention to detail in managing service orders and documentation Proficiency in ERP systems and service management tools Excellent coordination and communication abilities to work effectively with multiple stakeholders Analytical mindset with focus on process efficiency and quality control Customer-centric approach with problem-solving capabilities What's in it for you: Opportunity to develop expertise in service operations management Dynamic work environment with exposure to diverse customer requirements Clear path for professional growth and skill development Collaborative team setting with supportive learning culture Chance to make a direct impact on customer…