Customer Service Representative

Job description

Join our dynamic team as a Customer Service Representative for our plant located in Apodaca NL, and play a key role in delivering an outstanding customer experience through effective order follow-up, cross-functional coordination, and proactive problem-solving. We’re looking for a service-oriented professional who can manage customer needs with accuracy, urgency, and a strong sense of ownership. Responsibilities: Manage customer orders and follow up on order status, delivery dates, changes, and issue resolution Act as a key point of contact for customers, providing timely and accurate information while ensuring a positive service experience Coordinate closely with planning, production, logistics, quality, and other internal teams to support customer requirements Monitor open orders, backlogs, and critical requests to identify risks and support on-time responses Support continuous improvement in customer service processes, reporting, and communication flow Maintain accurate documentation and system updates related to customer requests, order changes, and follow-up Qualifications: Bachelor’s degree in Business, Engineering, Logistics, Administration, or a related field Strong customer focus with the ability to manage multiple priorities in a fast-paced environment Good analytical skills and attention to detail to follow up on orders, identify issues, and support problem-solving Effective communication skills with the ability to work across different functions…