Customer Experience Deployment Leader
Schneider Electric · United Kingdom · Customer Satisfaction & Quality
About this role
Schneider Electric is hiring a mid-level Customer Experience Specialist in the services function based in United Kingdom. The posting calls out experience with Security.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Location
- United Kingdom
- Department
- Customer Satisfaction & Quality
- Posted
- May 18, 2026
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Job description
from Schneider Electric careersCustomer Experience Deployment Leader Mission: We have a great opportunity to join our CS Q team. We are looking for a confident and professional Customer Experience Leader to work as part of our improvement team. This role will involve focussing on customer, connecting, and amplifying customers across the UKI zone, using customer insights to identify and implement improvement actions across the end-to-end customer journey to grow customer satisfaction and loyalty within UK I Zone. What will you do: Act as the Customer Experience Advocate, providing regular insights from NSS/OES surveys across UKI zone. Develop lead CX plan within the zone, focus activities on key persona’s key touchpoints Supporting stakeholder engagement across the UK I zone with insights and key persona’s for CX (including VIP) by topic for UK I Provide knowledge and expertise on E2E customer journey for key personas, such that these are known and understood by employees across the UK I zone. Develop and manage shift to sentiment driving deploying new tools as part of the transformation (e.g. Medallia apps, LivingLens) Lead Customer connect programme with key customer personas. Partner with Commercial teams GSC CX on customer connect programme. Lead Customer Mindset programme (workshops) as part of memorable…