Customer Experience Specialist – Operations (1-y contract)
Schneider Electric · Milton, Canada · Customer Satisfaction & Quality
About this role
Schneider Electric is hiring a mid-level Customer Experience Specialist in the services function based in Milton, Canada. The posting calls out experience with Security.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Contract
- Location
- Milton, Canada
- Department
- Customer Satisfaction & Quality
- Posted
- May 18, 2026
More roles at Schneider Electric
Job description
from Schneider Electric careersAs part of a rapidly evolving distribution network, we are looking for a Customer Experience Specialist – Operations to join us on a 1-year contract and play a key role in shaping how we deliver value to our customers. In this role, you will ensure that customer concerns are addressed with urgency and rigor, from initial identification through to resolution and escalation when required. You will act as the voice of the customer within the organization, working closely with operations and cross-functional teams to not only resolve issues but also improve processes and prevent recurrence. This is a highly visible role where your ability to listen, analyze, and influence will directly contribute to enhancing customer satisfaction and embedding a strong customer-centric mindset across the business. What you'll be doing Customer issue ownership Proactively capture and follow up on customer issues and feedback Ensure timely resolution of concerns and escalate when required Drive both immediate containment (e.g. operational fixes) and long-term corrective actions Root cause analysis Structured problem solving Analyze customer-impacting issues to identify root causes Investigate recurring and critical problems Apply structured methodologies such as 8D (Eight Disciplines) for systemic issues and I2P / containment approaches for faster resolution Ensure…