Customer Care Executive
Schneider Electric · Petaling Jaya, Malaysia · Customer Satisfaction and Quality
About this role
Schneider Electric is hiring a mid-level Customer Experience Specialist in the services function based in Petaling Jaya, Malaysia. The posting calls out experience with Security, Data Analytics.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Location
- Petaling Jaya, Malaysia
- Department
- Customer Satisfaction and Quality
- Posted
- May 11, 2026
More roles at Schneider Electric
Job description
from Schneider Electric careersIn Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital. Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions. The Role: Join Schneider Electric as a Customer Care Executive, where you'll be the first point of contact for our customers, resolving queries and ensuring their satisfaction. You'll handle a variety of pre-sales and post-sales inquiries, process requests, and build strong relationships with our clients. Act as a entry point of contact and provide support to all customers in the assigned country. This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but…