Customer Experience Manager, Core Services
Robinhood · Denver, CO | Westlake, TX · Customer Care
About this role
Robinhood is hiring a senior-level Customer Experience Specialist in the services function based in Denver, CO | Westlake, TX. The posting calls out experience with Spark. Compensation is listed at $110,500–$130,000 per year.
- Role
- Customer Experience Specialist
- Function
- services
- Level
- senior
- Track
- hybrid
- Employment
- Full-time
- Location
- Denver, CO | Westlake, TX
- Department
- Customer Care
More roles at Robinhood
Job description
from Robinhood careersJoin us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Customer Experience team’s mission is to provide exceptional client support across complex financial topics like stock trading, corporate actions, and market mechanics. We focus on delivering world-class service while upholding Robinhood’s values of safety, clarity, and accountability.
As a Customer Experience Manager, Core Services, you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, and inspiring team members. You’ll ensure performance targets are met, elevate the customer experience, and foster an inclusive and energizing team culture. You’ll also serve as a subject matter expert on equities and market topics!