junior services Customer Experience Specialist ic
Skills
R Spark

About this role

Robinhood is hiring a junior-level Customer Experience Specialist in the services function based in Westlake, TX. The posting calls out experience with R, Spark.

Role
Customer Experience Specialist
Function
services
Level
junior
Track
Individual contributor
Employment
Full-time
Location
Westlake, TX
Work mode
On-site
Department
Customer Care
AI Summary
Entry-level customer experience role supporting Robinhood users via chat, email, and phone. Includes paid training for FINRA licensing (SIE, Series 7, Series 63) to become a registered broker. Requires empathy, product expertise, and ability to translate customer feedback into company improvements.

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Job description

from Robinhood careers

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services! The program is designed to help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7, and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate strong customer focus across a wide range of needs, from simple to complex, via chat, email, and phone channels.

This is an excerpt. Read the full job description on Robinhood careers →
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