Subject Matter Expert, Customer Experience
RingCentral · Remote (United States)
About this role
RingCentral is hiring a senior-level Data Analyst as a remote position. The posting calls out experience with AWS, API Development, AI Agents. Compensation is listed at $100,000–$150,000 per year.
- Role
- Data Analyst
- Function
- data engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- Apr 28, 2026
More roles at RingCentral
Job description
from RingCentral careersSay hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications
About the Role
The Subject Matter Expert (SME) is a credentialed, hands-on product and domain specialist. This is not a relationship role and not a consulting role in the generalist sense. The SME has built things, configured things, broken things, and fixed them — in real enterprise environments, at real scale, under real pressure. Their background is traceable and demonstrable.
The SME is engaged by the Technical Success Manager (TSM) on a pull-in basis when a customer requires expertise beyond what the TSM can cover alone. The SME executes, then exits. The TSM owns the customer relationship before, during, and after.
What You've Done (Credential Bar)
- Personally designed and built IVR/IVA call flows for enterprise contact centers — not supervised, not reviewed: designed and built