Real Time Analyst
RingCentral · Manila, Philippines
About this role
RingCentral is hiring a mid-level Data Analyst based in Manila, Philippines.
- Role
- Data Analyst
- Function
- data engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Manila, Philippines
- Posted
- Apr 20, 2026
More roles at RingCentral
Job description
from RingCentral careersSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.
This is where you and your skills come in. We’re currently looking for a Real Time Analyst to support us, RingCentral.
To succeed in this role you must have experience in:
Intraday Management. Real-time monitoring, skilling, and queue management functions.
Root Cause Analysis. Analyze trends and volumes and provide updated reports and analytical recommendations to meet SLAs.
Contingency Mitigation. Handle agent adherence and ensure that the business is aligned with the planned shrinkages, assumptions, and efficiency targets.
This is an excerpt. Read the full job description on RingCentral careers →