AVP of Technical Support
RingCentral · Remote (United States)
About this role
RingCentral is hiring a mid-level Support Engineer in the services function as a remote position. The posting calls out experience with ITIL, SaaS, AI Agents.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- Apr 21, 2026
More roles at RingCentral
Job description
from RingCentral careersJob Title: AVP, Technical Support
Location: Remote, USA (Denver, CO preferred)
Say hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
This is where you and your skills come in.
We’re looking for a strategic and execution-oriented AVP, Technical Support to help lead one of the most critical organizations in the company. This leader will play a key role in operating and evolving the global technical support function for RingCentral’s UCaaS, CCaaS, and AI-powered product portfolio—driving operational excellence, scalable processes, and exceptional customer outcomes.
Reporting into senior leadership, you will partner closely across Product, Engineering, and Customer-facing teams to ensure our support organization delivers consistent, high-quality experiences for enterprise customers. You will also help shape and execute our Premium Support offerings, ensuring we meet the needs of our most strategic accounts.