Managed Services Engineer
RingCentral · Manila, Philippines
About this role
RingCentral is hiring a mid-level Backend Engineer in the software engineering function based in Manila, Philippines. The posting calls out experience with Java, HTML/CSS, Tableau, Salesforce.
- Role
- Backend Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Manila, Philippines
- Posted
- Apr 20, 2026
More roles at RingCentral
Job description
from RingCentral careersSay hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We are looking for a full-time PS Managed Services Engineer.
As a PS Managed Services Engineer, you will be responsible in handling and submitting service request or incidents for Managed Services Clients. You will be working directly with customer to obtain information needed for service request creation and/or providing support (MACD) covered in the client’s SOW as well as supporting Incident reported issues to resolve break/fix product related issues.
Takes responsibility for client satisfaction on customer “how to” questions, evaluating and fulfilling on customer service requests and reported incidents. Case management or all cases to resolution including accurate case notes, adherence to SLO’s and customer communication. Recognized as a subject matter expert within areas of mastery, and/or is certified in one or more technology areas. Capable of diagnosing and evaluating complex issues. Provides possible solutions to a diverse range of complex problems.