Senior Software Maintenance Engineer - Tooling Lead (Brno Office, Czech Republic)

Job description

Red Hat Confirmed Sovereign Support is seeking a Senior Software Maintenance Engineer & Regional Tooling Lead to join the Confirmed Sovereign Support (CSS-EU) team in the European Union. This is a critical, dual-role position designed for a high-level technical professional who will serve as both the Salesforce/SCT Administrator for the EU region and a Senior Software Maintenance Engineer.

As the only EMEA-based administrator for our sovereign support infrastructure, you will be responsible for managing jurisdictional access controls and regional system integrity. When not performing sovereign tooling administrative functions, you will leverage your deep Red Hat expertise to resolve complex, high-impact technical issues for our most security-conscious customers. This role is foundational to Red Hat’s sovereign mission, ensuring our support delivery remains strictly within EU boundaries while maintaining operational performance.

What you will do:

• Manage the Salesforce and other sovereign tooling for CSS-EU, including profiles, permission sets, role hierarchies, and jurisdictional access rules.

• Define and audit security rules around reporting, list views, and data downloads to protect sensitive customer metadata.

• Build and maintain custom objects, formula fields, flows, and dashboards within Salesforce to optimize the sovereign support workflow.

• Lead data management tasks, including sandbox refreshes and data loader jobs (CRUD operations) for cases and objects, ensuring strict adherence to EU data residency.

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