Junior Technical Account Manager (Linux, Graduate Program)

Job description

At Red Hat, we are open and eager to get to know you and how you can add to our culture of innovation. Learn more about how our commitment to open source principles drives us to create better technology in community with others.  We are the world's leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.  Our technical field associates are at the forefront of this mission, working directly with customers and ecosystem partners to understand their challenges and demonstrate how Red Hat technologies can transform their businesses.

Job Summary

You may be thinking -- What is a Junior Technical Account Manager at Red Hat? 

The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments.  The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision.  This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support.