Sr. Software Maintenance Engineer - OpenShift / Technical Support
Red Hat · Pune, India
About this role
Red Hat is hiring a senior-level Support Engineer in the services function based in Pune, India. The posting calls out experience with Python, Bash, Kubernetes, Docker.
- Role
- Support Engineer
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Pune, India
- Posted
- May 19, 2026
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Job description
from Red Hat careersAbout the job:
The Red Hat, Customer Experience and Engineering group is looking for a skilled and experienced SW Maintenance Engineer to join our enhanced support team and assist our customers to maintain OpenShift environments and to provide a world class customer experience.
Red Hat's technical support engineering is a customer facing support organization that provides high quality technical support to customers around the globe across all Red Hat product lines and is dedicated to resolving issues quickly and efficiently.
As a Software Maintenance Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. This is a highly skilled position that requires an engineer with initiative.
What you will do ?
Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift via ticketing tool, by phone and using remote access tools
This is an excerpt. Read the full job description on Red Hat careers →