Senior Director, Customer Success
Rapid7 · Remote (United States)
About this role
Rapid7 is hiring a senior-level Creative Director in the design function as a remote position. The posting calls out experience with Security. Compensation is listed at $189,600–$256,500 per year.
- Role
- Creative Director
- Function
- design
- Level
- senior
- Track
- Management
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- May 14, 2026
More roles at Rapid7
Job description
from Rapid7 careersSenior Director, Customer Success
Rapid7 is seeking a Senior Director of Customer Success to lead the care, retention, and growth of a significant portion of our annual recurring revenue. In this strategic leadership role, you will design and execute a customer relationship strategy focused on driving high retention across a highly diverse customer base. You will lead a high-performing team of Customer Success Managers, translating customer insights into scalable methodologies that deliver consultative, team-based strategic guidance.
About the Team
The Customer Success team is responsible for the care, retention, and growth of Rapid7’s diverse customer base, ranging from SMBs to Fortune 1000 organizations. Reporting to the VP of Customer Success, the team focuses on driving product adoption and delivering measurable impact through a culture of accountability and continuous improvement. We partner closely with Sales, Product, Marketing, and Operations to ensure customer-centric execution and support long-term revenue growth.
About the Role
The Senior Director of Customer Success will lead a team of managers and senior CSMs to own and drive key performance indicators, including gross and net revenue retention. You will act as a strong internal voice for the customer, establishing proactive risk frameworks and implementing scalable infrastructure to support sustainable team and revenue growth.