Designated Services Engineer, FlashBlade (Shift: Monday - Friday 9:00 - 6:00 PM MST)
Pure Storage · Lehi, UT | Raleigh, NC · Services & Support
About this role
Pure Storage is hiring a mid-level Backend Engineer in the software engineering function based in Lehi, UT | Raleigh, NC. The posting calls out experience with VMware, Linux. Compensation is listed at $82,000–$140,000 per year.
- Role
- Backend Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Lehi, UT | Raleigh, NC
- Department
- Services & Support
More roles at Pure Storage
Job description
from Pure Storage careersWe’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Designated Support Engineer (DSE), you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform. You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence.
WHAT YOU'LL DO
- Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
- Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.