Associate Manager - RIS Operations

Job description

Responsibilities Job Purpose As an Associate Manager – Quality, you will lead quality assurance efforts, ensure processes are followed, and guide quality improvement projects. This outstanding role lets you connect frontline quality teams with senior management, guaranteeing high-quality results that support our ambitious business goals. Key Responsibilities Quality Management Process Excellence Develop, implement, and monitor quality assurance frameworks, standards, and metrics. Ensure adherence to internal processes, SOPs, and external regulatory or client requirements. Conduct regular audits, root cause analysis, and corrective/preventive action (CAPA) activities. Champion continuous progress projects through Lean, Six Sigma, or related approaches. Team Leadership Collaborator Engagement Lead, mentor, and develop quality analysts or specialists. Provide mentoring and performance feedback to ensure high-quality deliverables. Collaborate closely with Operations, Training, Compliance, and Client Management teams. Act as a key point of contact for quality-related blocking issues and resolutions. Performance Monitoring Reporting Track and analyze quality benchmarks, trends, and defect patterns. Prepare and present quality dashboards, reports, and management reviews. Recommend data-driven improvement strategies to improve customer happiness. Risk Compliance Identify quality risks and proactively implement mitigation plans. Support internal and external audits, certifications, or client assessments. Ensure accurate documentation, version control, and governance standards. Continuous Improvement Innovation Lead quality…