Assistant Manager Operations

Job description

Responsibilities Manage day-to-day operations, ensure SLA delivery, and lead a team handling policy administration while aligning with business goals and compliance standards. Implementing the organizational strategy and aligning the efforts towards the collaborator’s business requirement. Improving the customer service standards continuously and developing an environment of creativity and automation within the team. Always ensuring the audit preparedness of the unit. Understanding and implementing PGS strategic initiatives/business objectives in collaboration with the leaders. Escalate issues which cannot be resolved by the team. Provide the team with a vision of the business objectives. Interpret the procedures and implement the newly onboarded processes in accordance with plan provisions and state federal regulations. Strive for team consensus and win-win agreements. Work actively and closely to devise plan around meeting defined Service Level Agreements. Forms relationships to expand networking opportunities. TNA and training management for the team. Ensure to provide opportunities for coaching, mentoring, and providing feedback to staff and management regarding training and learning. Create and monitor the action plans for under-performance Provide status reporting of team performance. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Ensure discussions and decisions lead toward closure. Maintain healthy group dynamics Intervene…